Tensions could run high when a flight suddenly gets canceled or delayed especially if it involves several hours. Worse, there is not even a clear explanation regarding the cancelation. If you are one of the people affected by the problem, you might also start feeling pissed off. However, you cannot do anything about it. You are not an airline staff.
In most cases,
you have options to rebook or reroute depending on the terms and conditions of
the ticket you purchased. However, if the reason is bad weather, you have no
choice but to wait for the storm to be over and the airlines give a signal that
the flight can push through. Even if you try other airlines, they will most
likely tell you the same thing.
understood what happened and you start to feel less anxious, you might want to
do something about the other people in the room. You might already feel okay,
but not everyone else does. They will still battle it out with the airline
staff even when things are also beyond their control. You can help de-escalate
the tension through these tips.
One reason why
some passengers could not understand what was going on is that they do not know
the announcements and explanations. There are no announcements given in a
language understood by all the passengers. If you can speak another language,
you can help the airport and airline
staff to provide an explanation to some of the people who are yet to
grasp what happened.
people around you to not join the fight
might also be tempted to complain about the situation. Let them know that
everything is already being done, but if the problem is
the aircraft or a terrible weather condition, no one can do anything
about it. The only thing left to do is wait. You can start by talking with the
people you know and make them understand the situation. You can ask them to
complain later when the tension has subsided.
the effort of the ground personnel
people on the ground are the first ones to receive the wrath of the passengers
even if they have nothing to do about the situation. When you speak with them
and you receive a reasonable explanation, you can say thank you. Let them know
that you understand what is going on. They also need to calm down and the nice
words coming from one of the passengers would help them. Again, these people
are always on the line of fire even when they have done nothing wrong, and they
cannot do anything to change the situation.
need to stay calm and do not let the
stressful situation prevent you from thinking rationally. Besides, this is one
of the instances when you cannot change anything even if you scream. You just
have to accept the problem and wait until things start clearing up.
Featured and 1st
image from https://traveltriangle.com/blog/airlines-may-now-give-full-refund-for-delayed-or-cancelled-flights/
image from https://www.usatoday.com/story/money/2016/08/11/airlines-complex-aging-systems-lead-to-flight-delaying-computer-glitches/88539190/